FAQs

Answers to your Questions

SHIPPING INFORMATION

What Shipping Methods Are Available?

To make things easy, we ship via flat rate. You’ll pay $5 for the first item and $.99 for each additional item. If you buy 1 shirt, you’ll pay $5 for shipping. Buy 2 shirts and you’ll pay $5.99. Buy 3 shirts and you’ll pay $6.98 in shipping costs.

Do You Ship Internationally?

Yes. We offer international shipping to most countries. Shipping internationally is a flat rate of $10 for the first item, plus $2 for each additional item. We will cover all duties and import taxes. If you encounter problems with your international shipping, please contact us.

How Long Will It Take To Get My Package?

Our orders are made and shipped in California and it generally takes us a 2-3 days to get your order printed, boxed and shipped. After we ship, we’re at the mercy of the US Postal Service. As a general rule you can expect your package within 5-7 business days. If you haven’t received your order after two weeks, please contact us and we’ll get to the bottom of the issue.

What Shipping Methods Are Available?

We ship everything via USPS. At this time, there are no rush delivery options. If this is a problem, please let us know and we will try to accommodate you.

ORDERS AND RETURNS

What Payment Methods Are Accepted?

We accept all major credit cards as well as PayPal.

Is Buying On-Line Safe?

Safety and Security are the number one concerns of any online retailer. Our store follows all security procedures in order to keep your important information safe from criminals.

Do I need an account to place an order?

No. You can checkout as a guest. However, order tracking is easier with an account.

How Do I Track My Order?

After you place an order, we’ll send tracking information to the email address you provided at checkout.

How Can I Cancel Or Change My Order?

We don’t have a huge surplus of inventory sitting around. Once you order a shirt, we make it. If you pressed the wrong button or made a mistake you need to let us know as soon as possible. If notified in time and we can stop the process, we will.

How Can I Return a Product?

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part (ripped shirt, wrong size, etc.), we are more than happy to replace your item. Please return it to us unworn, unused and unwashed in the original packaging within 15 days of delivery. Please mail to:

HAUTE HAMMOCK
19749 DEARBORN ST
CHATSWORTH CA 91311
UNITED STATES

OTHER INFORMATION

What is Haute Hammock?

Haute Hammock believes that life is better when you get away from the daily grind and get outdoors. Nature has a way of restoring you. Hammocking is one of our favorite ways to enjoy the great outdoors and we want to tell people about it!

You can read more About Us Here.

Have an Idea for a t-shirt?

If you have an idea for a t-shirt we’d love for you to send it our way. If we use your shirt you’ll get paid. Win-Win. You can find out more about submitting your design here.

Any unanswered questions? Contact Us